Trusted Agent

As a Trusted Agent (Bargaining Unit Local No. 25), you prioritize confidentiality and security, demonstrating a strong commitment to Massport's top goal of safety & security. You possess exceptional attention to detail, extensive knowledge of security regulations, and the ability to make independent decisions that align with Massport's policies and procedures. Your effective communication skills are essential for providing guidance to authorized signatories, interacting with applicants, and delivering high-level customer service in a diverse airport environment. A problem-solving mindset, critical thinking ability, and dedication to enhancing service, security, and efficiency provide for your success in this role.

What you will do:
Evaluate applications for accuracy and completeness Validate identity documents and work authorization, conducting quality control checks to verify accuracy of applicant data and resolving discrepancies.
Verify the validity of identity documents and work authorization, providing guidance on badge issuance requirements.
Handle parking violations, payments, permits, and communication with other Aviation departments
Coordinate inspections and collaborate with MPA OPS. Conduct audits and ensure efficient revenue management.
Deliver high-intensity customer service, building positive relationships while resolving inquiries from diverse airport customers.

WHAT YOU OFFER
Associate’s degree or equivalent professional work experience preferred, with 1-3 years administrative, security, and/or customer service experience.
Experience in a multi-lingual and/or an airport environment preferred.
Experience in examining travel and employment authorization documents and strong technical knowledge of web-based applications.

WHAT WE OFFER
Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day. Read more